TruWest Credit Union - Legend Oaks

Message: Although I am extremely disappointment on How they rejected my loan request I still have to give them credit for how they assisted me on my personal investments.. I could understand the credit union rejecting my loan request if my credit score was low or even average but my credit score is way above average. All of my cars, motorcycles and home are paid off in full and I have zero balances on all my credit cards. Credit history is zero defaults zero 90 day 30 day or 30 day late's 820 score. My point is if I don't qualify for a loan then who does ? I just purchased a 2020 car and paid cash, I now have over 100k in CD's at this credit union alone and still no loan.. WTfudge?. So I give the loan department - 1 stars, now for what the other half of what truwest does is they assist members on investments. This department takes a very hands on approach, they really listen and they are extremely knowledgeable and all part of the service. This wasn't important for me before. So is you crunch the numbers you have 4 stars total. This is a edit from a previous review in which I gave 1 star which really should have been 0 stars. They really need to clean up that loan department.

Message: Chris Villalpando the teller at this credit union was extremely helpful and knowledgeable. An older woman teller was unable to figure out how to deposit an out of state municipal business check into my business account even after giving her every account number. Chris figured it out and deposited the check with no problem. I will go directly to him next time. This is a clear case where younger people need to educate, train, and manage inflexible old/ senior citizen employees on customer service and technology and common sense.

Message: The folks at the branch have been extremely helpful to me. For customer service they get 5 stars! There is room for improvement with the credit union. 1. The ability to make a TruWest VISA payment from an outside bank account needs significant improvement. It should not take "days" for a payment to post. TruWest needs to look at other credit card companies and see how they are able to post payments by close of business day (Discover, Citi, Bank of America, etc). My last payment was scheduled on June 27 and did not post until July 2. For credit card payment online from outside banks, TruWest scores 1 star. 2. The ability to wire money from online banking or remotely needs to be improved. There are only branches in TX and AZ, and only in certain cities. If you are not in a city that has a TruWest, wiring money is impossible. For this TruWest scores 1 star. The ability to pay a VISA from another bank within a day is extremely important to me and has thus significantly lowered the score that I am giving.

Message: I have been using the TruWest Credit Union since it opened; first as a Motorola employee and now as a retiree. Their service is always courteous and professional. The people that work at the Credit Union make it a pleasure to go there. I highly recommend TruWest.

Message: Doing business with the people in the branch has been good, much better than having to deal with Truwest over the phone. The 4-star rating is based on this individual branch. The phone system used to be effective and you could reach a competent person quickly but no longer, you have to go through the most horrific automated phone menu and then maybe you'll reach someone competent.. maybe. There's almost never a wait here to do banking and there's even bathrooms down the hall if you need them.. Seriously, be careful having to deal with them over the phone, they couldn't even manage to call me back regarding a mortgage refinance after I made 4 phone calls. I have >800 credit score and been a member since the late 90's, guess they just didn't want the business.. I keep most of my money elsewhere since their interest rates are quite low compared to other banks.. They had one person that was there for a while that was not the brightest bulb and was aweful to deal with but they're gone now thank goodness. Their Christmas music selection stinks, I wish they'd stop playing it.